The Scottish Event Campus (SEC) features the SEC Centre– five interconnected exhibition and meeting spaces, the iconic 3,000 seat SEC Armadillo and our most recent addition, The OVO Hydro – a 13,000 capacity concert, sporting and special events arena. With its infinite flexibility, the campus has gone from strength to strength and, with planned expansion and development, will continue to position Glasgow on the world stage.

Designed by world-renowned architects Foster + Partners, the SEC Armadillo is a Glasgow landmark with a unique style and practical, comfortable facilities for up to 3,000.

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SEC Centre offers five interconnected exhibition and event halls with a combined area of over 22,000sqm.

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A truly iconic structure, the 13,000 capacity OVO Hydro is Scotland’s home of live entertainment and is consistently ranked by Pollstar in the top 10 arenas globally.

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Home|About the SEC|Working At The SEC|IT Support Assistant|Job Description - IT Support Assistant

Job Description - IT Support Assistant

Role: IT Support Assistant

Reports to: Service Desk Manager

Location: Scottish Event Campus, Glasgow, site-based role

Role Summary:

The IT Support Assistant will provide technical support to internal and external customers. This role involves troubleshooting and resolving IT issues, maintaining IT infrastructure, and ensuring the smooth operation of IT services.

Key Responsibilities:

Technical Support:

  • Provide technical support to users, resolving IT issues promptly and efficiently.
  • Take ownership of user problems or queries and ensure that they are resolved proactively and in a timely manner.

Customer Experience:

  • Ensure high levels of customer satisfaction by providing excellent service and support.
  • Development and delivery of the IT Induction for all new team members.

System Maintenance:

  • Assist in the maintenance and monitoring of IT systems and infrastructure.
  • Ensure that all housekeeping, maintenance and administration tasks are completed and recorded in a timely manner.

Documentation:

  • Maintain accurate system documentation, configurations, and change logs.
  • Ensuring the helpdesk knowledge base is kept up to date with known solutions.

Collaboration:

  • Work closely with other IT team members to ensure seamless IT operations.
  • Follow the appropriate escalation path for unresolved or complex user issues.
  • Support the goals of IT operations by assisting in project delivery when required.
  • Assist Event Delivery Team when required, participating in support rota.

Skills and Key Competencies:

  • Technical Knowledge: Demonstrable understanding of IT systems, networks, and software.
  • Problem-Solving: Excellent troubleshooting and problem-solving skills.
  • Communication: Strong verbal and written communication skills.
  • Customer Service: Ability to provide high-quality customer service.
  • Teamwork: Ability to work effectively as part of a team.

Required Experience:

  • Academic or Professional technical IT qualification (or relevant experience).
  • Previous experience working in customer facing role (desirable).
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