Do I need a ticket for my child?

All children must have a valid ticket for an event, with the exception of ‘babes in arms’ (under 12 months) who may sit on a parent/guardian’s knee, unless otherwise stated by the event promoter.

Can I collect my tickets?

Tickets purchased from Ticketmaster may be collected in advance or on the day/night of an event from the venue box office at the SEC Centre.

The standard opening times for the main box office in the SEC Centre are: Mon–Fri 9am–5.30pm, Sat 9am-5pm, Sun closed.*

*Please note these timings are the standard opening times of the SEC Centre Box Office and may be subject to change depending on events taking place in the venue and On-sales for new events. Please check www.sec.co.uk or www.thessehydro.com for details of what time individual events will go on sale.

SEC Armadillo box office opens once doors to the venue open and closes 30 minutes after the main act starts or at the end of the interval, unless otherwise stated.

Why do ticket-holders sometimes get reseated at events?

For various reasons it may be necessary occasionally to relocate ticket-holders to alternative seating. This is always carried out in line with the original seating position and/or ticket price band.

Where can I view a seating plan?

A seating plan will be displayed for events as you book your tickets. This can also be found on Ticketmaster’s Facebook page.

What age restrictions apply at events?

It is the recommendation of the venue that children under fourteen should not attend in the standing area at any event, unless accompanied by an adult. All patrons over five years old are welcome to attend in the seated section, unless otherwise stated by the event organiser. It is the venue’s recommendation that children under five should not attend concerts or events, other than those specifically aimed at younger visitors, i.e. children’s shows. Unless otherwise stated by the event organiser, the standard venue age advisory will apply.

Is there a dress code at events?

No, there is no dress code – customers can wear what they wish. However; domestic, international and rugby football colours are not permitted. Fancy dress is permitted (without accessories that could be used as weapons or missiles), but costumes of controversial characters will not be permitted.

When attending an event can I leave the venue and re-enter?

Yes, you may leave and re-enter the venue during the event, as long as you present your ticket for scanning each time.

Can I bring an assistance dog to the venue?

visit_faq_attending_assistancedog.pngThe SEC welcomes visitors with assistance dogs. We would ask that assistance dogs are clearly identifiable around the campus. Facilities are available for assistance dogs on request.

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