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Security Ticketing Attending Restrictions Venue Health & Welfare Contact

Where can I find timings for the event I’m attending?: Timings are generally only confirmed 2-3 days before the event and will be posted on the event page as soon as they’re confirmed. Use the search function at the top of the page (magnifying glass icon) to find the page for your event and keep checking there until timings are confirmed.
What forms of ID do you accept?: As standard we accept passport and driving license. All ID presented must be an original, valid document.
What age restrictions apply at events?: It is the recommendation of the venue that children under fourteen should not attend in the standing area at any event, unless accompanied by an adult. All patrons over five years old are welcome to attend in the seated section, unless otherwise stated by the event organiser. It is the venue’s recommendation that children under five should not attend concerts or events, other than those specifically aimed at younger visitors, i.e. children’s shows. Unless otherwise stated by the event organiser, the standard venue age advisory will apply.
Do I need a ticket for my child?: All children must have a valid ticket for an event, with the exception of ‘babes in arms’ (under 12 months) who may sit on a parent/guardian’s knee, unless otherwise stated by the event promoter.
Do you provide booster seats for smaller children attending events?: We have a small number of booster seats available to borrow for events in the OVO Hydro and SEC Armadillo. These are allocated on a first come first served basis and may be fully allocated at popular family events. If a booster seat is essential to your visit, we would encourage you to bring your own to avoid disappointment.
What time is the Box Office open?: The Box office opens at 3pm on the day of the event and closes 15 mins after the main act takes to stage, unless otherwise stated. Tickets can be purchased online 24 hours a day at www.sec.co.uk (powered by Ticketmaster).
Can I bring an assistance dog to the venue?: The SEC welcomes visitors with assistance dogs. We would ask that assistance dogs are clearly identifiable around the campus. Facilities are available for assistance dogs on request. Please note: requests must be made at least 7 days in advance of your event.
Where can I view a seating plan?: A seating plan will be displayed for events as you book your tickets. This can also be found on Ticketmaster’s Facebook page.
Is there a dress code at events?: No, there is no dress code – customers can wear what they wish. However, football colours are generally not permitted (some exceptions may apply, which if applicable, will be detailed on the event page). Fancy dress is permitted (without accessories that could be used as weapons or missiles), but costumes of controversial characters will not be permitted.
When attending an event can I leave the venue and re-enter?: Yes, you may leave and re-enter the venue during the event, as long as you present your ticket for scanning each time.
Why do ticket-holders sometimes get reseated at events?: For various reasons it may be necessary occasionally to relocate ticket-holders to alternative seating. This is always carried out in line with the original seating position and/or ticket price band.
Can I bring my dog with me to an event?: Only official assistance dogs are permitted in the venue and should be clearly identifiable as recommended by Assistance Dogs UK.