Attending

Timings are generally only confirmed 2-3 days before the event and will be posted on the event page as soon as they’re confirmed. Use the search function at the top of the page (magnifying glass icon) to find the page for your event and keep checking there until timings are confirmed.

Challenge 25

If you are lucky enough to look under 25 you will be asked to prove you are aged 18 or over when you buy alcohol.

The only 2 forms of ID we accept to prove your age are a valid photo driving licence or a valid photo passport.

It is an offence for under 18s to purchase or attempt to purchase alcohol. It is a criminal offence to buy or attempt to buy alcohol for someone who is under the age of 18.

It is the recommendation of the venue that children under fourteen should not attend in the standing area at any event.  All patrons over five years old are welcome to attend in the seated section, unless otherwise stated by the event organiser. It is the venue’s recommendation that children under five should not attend concerts or events, other than those specifically aimed at younger visitors, i.e. children’s shows. The standard venue age advisory will apply, unless otherwise stated by the event organiser as advised on the individual what’s on listing here.

All children must have a valid ticket for an event, with the exception of ‘babes in arms’ (under 12 months) who may sit on a parent/guardian’s knee, unless otherwise stated by the event promoter.

We have a small number of booster seats available to borrow for events in the OVO Hydro and SEC Armadillo. These are allocated on a first come first served basis for ground floor use only and may be fully allocated at popular family events. 

The Box Office opens at 3pm on the day of the event and closes 15 mins after the main act takes to stage, unless otherwise stated. The Box Office for all venues on campus is located in the SEC Centre. Tickets can be purchased online 24 hours a day at www.sec.co.uk or www.ovohydro.com (powered by Ticketmaster).

The SEC welcomes visitors with assistance dogs. We would ask that assistance dogs are clearly identifiable around the campus. Facilities are available for assistance dogs on request. Please note: requests must be made at least 7 days in advance of your event.

A seating plan will be displayed for events as you book your tickets. This can also be found on Ticketmaster’s Facebook page.

No, there is no dress code – customers can wear what they wish. However, football colours are generally not permitted (some exceptions may apply, which if applicable, will be detailed on the event page). Fancy dress is permitted (without accessories that could be used as weapons or missiles), but costumes of controversial characters will not be permitted.

Yes, you may leave and re-enter the venue during the event, as long as you present your ticket for scanning each time.

For various reasons it may be necessary occasionally to relocate ticket-holders to alternative seating. This is always carried out in line with the original seating position and/or ticket price band.

Items required for medical purposes are permitted, but must be sealed and declared to stewards on entry. Bottles must be no bigger than 500ml and will be validated by Venue Management. Any items that do not comply with venue policies will not be permitted into the venue. Please note; a maximum of 2 bottles are permitted per customer. In addition, glass and cans are not permitted.

We're here to help with any questions related to our food and drink policy, including medical, religious, or parental requirements. If you have any queries, or wish to request an exemption to our policy, please email us in advance of your visit customerexperience@sec.co.uk.

Tap water is available for free, on request, from all food and beverage units.

Only official assistance dogs are permitted in the venue and should be clearly identifiable as recommended by Assistance Dogs UK. 

No - food and drinks from outside the venue are generally not permitted.

Items required for medical purposes are permitted, but must be sealed and declared to stewards on entry. Bottles must be no bigger than 500ml and will be validated by Venue Management. Any items that do not comply with venue policies will not be permitted into the venue. Please note; a maximum of 2 bottles are permitted per customer. In addition, glass and cans are not permitted.

We're here to help with any questions related to our food and drink policy, including medical, religious, or parental requirements. If you have any queries, or wish to request an exemption to our policy, please email us in advance of your visit customerexperience@sec.co.uk.

Tap water is available for free, on request, from all food and beverage units.

Yes, mobile phone power banks under 21,000mAh are generally allowed into the venue and are subject to security search clearance.

Please note, we do not provide charging cables or recharging services, make sure you are charged up and ready to go.

We operate a majority rules policy, so if the majority of customers (or even the majority of customers in your area) choose to stand, or if the artist encourages this, you are welcome to stand at your seat. However, if the majority of customers choose to remain seated, you will be asked to sit down.

Please note; if your seating location is in front of our accessible seating area, you may be asked to remain seated to maintain the view of those behind you who may not be able to stand.