I am unhappy with merchandise purchased at an event, what should I do?

Please email the venue. They will then determine the merchandise supplier and advise how best to progress your complaint.

How can I pass on a request to the artist(s) performing?

Events are arranged by an external event organiser; for this reason we do not have direct contact with artists. However if you would like to put your request in writing to the venue, they will pass this to the event organiser on your behalf. Please send requests by email to or by post to: The Box Office, SEC, Glasgow G3 8YW. (The venue cannot monitor or guarantee the outcome of requests).

How can I meet the artist(s) performing?

Events are arranged by an external event organiser; for this reason we do not have direct contact with artists, or organise any ‘Meet and Greet’ opportunities. However if you would like to put your request in writing to the venue, they will pass this to the event organiser on your behalf. Please send requests by email or by post to: The Box Office, SEC, Glasgow G3 8YW. (The venue cannot monitor or guarantee the outcome of requests.)

I would like to provide feedback or make a complaint. How should I do this?

Feedback about your experience of purchasing a ticket or any ticket issues should be directed to Ticketmaster Customer Services on 0333 321 9999 or contact Ticketmaster via email.

Feedback about your experience of the event or venue should be directed to the venue by the Contact Us Form or via email to Customer Experience. The venue’s visitor experience team will deal with all feedback appropriately and aim to respond within 14 working days.

If you have any other questions or queries about the venue please email the venue.

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