Job Description - Hospitality Coordinator – 12 Month FTC

Role: Hospitality Coordinator – 12 Month FTC

Reports to: Hospitality Operations Manager

Direct Reports: Hospitality Operations Manager

Location: Scottish Event Campus, Glasgow, site-based role

Role Summary:

The Hospitality Coordinator is an integral part of the Hospitality Operations Team and is responsible for collating and communicating hospitality related information to venue stakeholders/clients during the life cycle for each event in The OVO Hydro.
The ideal candidate will have a passion for guest experience, be adaptable and able to work under pressure while maintaining attention to detail. The role is primarily office based but will also involve working on event nights on a rotational basis where they will be managing the event team.

Key Responsibilities

• Collating accurate event documentation for each individual performance at the OVO Hydro, including guest registration details, catering, dietary and accessible and ticketing requirements and communicating these to relevant internal and partner stakeholders.
• Liaising with internal stakeholders to create accurate guest communication and staff briefing documentation.
• Monitoring of a number of e-mail inboxes and providing timely and accurate information in response to internal or client requests.
• Taking ownership of and responsibility for managing multiple spreadsheets and a variety of online systems.
• Updating forecasting documentation using data collated from past events on catering, reservations and guest attendance.
• Working as Hospitality Duty Manager at events which will include working out of hours to meet the demands of the department.

Required Skills and Experience

• Strong background in administration and customer service with excellent attention to detail.
• Ability to learn a number of systems to input/export information on catering, reservations and ticketing.
• Being able to prioritise workload and meet deadlines.
• Ability to work effectively as part of a team or independently.
• Previous experience of managing a small team and strong communication skills.

Key Competencies

• Excellent working knowledge of Microsoft Office packages.
• The successful candidate should deliver excellent customer service, be able to collaborate with different teams and show personal qualities such as confidence, passion and flexibility.
• The candidate should be able to provide evidence that they have a proven track record of administration and organisational skills and have excellent attention to detail.