The Scottish Event Campus (SEC) features the SEC Centre– five interconnected exhibition and meeting spaces, the iconic 3,000 seat SEC Armadillo and our most recent addition, The OVO Hydro – a 13,000 capacity concert, sporting and special events arena. With its infinite flexibility, the campus has gone from strength to strength and, with planned expansion and development, will continue to position Glasgow on the world stage.

Designed by world-renowned architects Foster + Partners, the SEC Armadillo is a Glasgow landmark with a unique style and practical, comfortable facilities for up to 3,000.

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SEC Centre offers five interconnected exhibition and event halls with a combined area of over 22,000sqm.

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A truly iconic structure, the 13,000 capacity OVO Hydro is Scotland’s home of live entertainment and is consistently ranked by Pollstar in the top 10 arenas globally.

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Home|About the SEC|Working At The SEC|Customer Journey Assistant

Customer Journey Assistant

Job Title:                           Customer Journey Assistant

Reports To:                       Customer Journey and Accessibility Manager

Team:                                Customer Experience

Contract:                            Permanent

Closing Date:                     25th September 2025

 

CUSTOMER JOURNEY ASSISTANT – SCOTTISH EVENT CAMPUS

Comprising the SEC Centre, SEC Armadillo and the OVO Hydro, the Scottish Event Campus (SEC) is Scotland's premier venue for events, gigs, conferences, and exhibitions. We enjoy an enviable reputation as one of Europe’s most prestigious venues with the OVO Hydro consistently ranked in the top 3 busiest venues in the world, attracting over 2 million visitors per year.

 

As a Customer Journey Assistant, you will be responsible for working as part of the Customer Experience Team to help deliver the following:

 

  • Provide daily operational and administrative support to the Customer Journey team and assist in the delivery of campus-wide visitor services.
  • Support the preparation and coordination of customer journey activations, accessibility services, and event operations.
  • Maintain stock levels of signage, equipment, and accessibility tools at customer service touchpoints.
  • Respond to customer, visitor, and stakeholder enquiries in a timely and professional manner.
  • Contribute to monitoring and maintaining high service standards, ensuring the SEC remains an accessible and welcoming environment for all.

Key attributes:

Our ideal candidate is a motivated, reliable and professional individual who takes pride in their work and is committed to excellence. They are a strong communicator and a natural team player, with a proactive attitude and the ability to adapt to changing priorities within a busy environment.

Key Competencies:

  • Customer Focus – Demonstrates a strong commitment to delivering outstanding service and improving the visitor journey.
  • Attention to Detail – Ensures accuracy and consistency in all administrative and operational tasks.
  • Teamwork – Works collaboratively with colleagues across departments to ensure a seamless customer experience.
  • Adaptability – Comfortable working in a dynamic, fast-paced environment and flexible to meet changing demands.
  • Communication – Clear and professional in interactions with both internal and external stakeholders.
  • Problem Solving – Able to think on their feet and assist in resolving visitor queries or operational challenges.
  • Inclusivity – Aware of accessibility needs and committed to delivering services that are welcoming and inclusive to all.

This is a hands-on role that requires excellent organisational skills, a proactive mindset, and a strong customer focus. The successful candidate will be confident in working with a variety of people and contributing to the day-to-day running of visitor services and accessibility across a large-scale, live event environment.

If this sounds like a role suitable for you, please send your CV and covering letter, outlining your skills and experience to peopleteam@sec.co.uk

For the full job description, please click here. 

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