The Scottish Event Campus (SEC) features the SEC Centre– five interconnected exhibition and meeting spaces, the iconic 3,000 seat SEC Armadillo and our most recent addition, The OVO Hydro – a 13,000 capacity concert, sporting and special events arena. With its infinite flexibility, the campus has gone from strength to strength and, with planned expansion and development, will continue to position Glasgow on the world stage.

Designed by world-renowned architects Foster + Partners, the SEC Armadillo is a Glasgow landmark with a unique style and practical, comfortable facilities for up to 3,000.

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SEC Centre offers five interconnected exhibition and event halls with a combined area of over 22,000sqm.

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A truly iconic structure, the 13,000 capacity OVO Hydro is Scotland’s home of live entertainment and is consistently ranked by Pollstar in the top 10 arenas globally.

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Home|About the SEC|Working At The SEC|Hospitality Host|Job Description - Hospitality Host

Job Description - Hospitality Host

SCOTTISH EVENT CAMPUS

JOB DESCRIPTION

Role: Hospitality Host

Reports to: Hospitality Operations Manager

Location: Scottish Event Campus, Glasgow – Campus Based Role

Role Summary:

The Hospitality Host is responsible for delivering outstanding guest service by creating a warm welcome to The Hydro Club. The Host is part of a wider team that manages Hydro Club Reception and other Hospitality areas on event nights. This role ensures guests feel looked after from arrival to departure, providing information, support and personalised service. The Host will require good availability and flexibility to work weekdays and weekends as required.

Key Responsibilities:

  • To collect technical equipment from the Control Room & Live Entertainment office at start of the shift. This includes radios, iPads, keys, lamps and any event paperwork.
  • To prepare Hydro Club Reception for the event in accordance with Host Checklist. This includes checking connectivity/synching of iPads, that relevant files have been uploaded and prepare wristbands in appropriate colours.
  • To fully brief the Car Parking Steward with any information relating to the specific event.
  • To liaise with OVO Live Team and the Sky VIP Team to ensure that they have all wristbands and information necessary for their operation.
  • To check maintenance/cleanliness/technical set up of all Hospitality areas and liaise with SEC Event Team, LSS, Facilities and Technical Teams to have any issues rectified prior to guest arrival and throughout the event.
  • To liaise with SEC Food to ensure all catering/drinks set-up in the Super Suites & Executive Suites is correct and liaise with Hydeout & Clubhouse teams in relation to guest information prior to guest arrival.
  • Based at Hydro Club Reception, ensuring all guests are greeted, checked-in, accurately wristbanded, escorted to the appropriate area and looked after before and throughout the event.
  • To liaise with stewards responsible for Hospitality Guest Entrance in relation to any ticketing issues experienced by Hospitality Guests at the event.
  • To liaise with Box Office and Customer Experience Teams to resolve any issues experienced by Hospitality Guests at the event.
  • To be visible in Club Seating area prior to and during the event to assist the stewarding team with direction of guests and with any enquiries/issues during the event.
  • Accurate reporting of stock to the Hospitality Operations Manager at the end of the event.

Required Skills and Key Competencies:

  • Strong interpersonal and communication skills
  • Friendly, professional, and approachable demeanour
  • Customer Focus
  • Attention to Detail
  • Teamwork and Cooperation
  • Problem Solving
  • Initiative and Adaptability
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