Facilities Soft Services Supervisor
Job Title: Facilities Soft Services Supervisor
Reports to: Facilities and Contract Manager
Team: Facilities
Contract: Permanent
Closing Date: 13th January 2026
FACILITIES SOFT SERVICES SUPERVISOR - SCOTTISH EVENT CAMPUS
Comprising the SEC Centre, SEC Armadillo and the OVO Hydro, the Scottish Event Campus (SEC) is Scotland's premier venue for events, gigs, conferences, and exhibitions. We enjoy an enviable reputation as one of Europe’s most prestigious venues with the OVO Hydro consistently ranked in the top 3 busiest venues in the world, attracting over 2 million visitors per year.
As a Facilities Soft Services Supervisor, you will be responsible for working as part of the Facilities Team to help deliver the following:
- Support continuous improvement of effective cleaning and housekeeping operations across the campus, ensuring alignment with the SEC’s Experience Strategy and compliance with all Health & Safety procedures (including COSHH).
- Working proactively with the SEC’s cleaning partner to align service delivery with event schedules and business needs.
- Ensure internal spaces (public areas, meeting rooms, dressing rooms, production rooms) are consistently presented to the highest standards at the SEC.
- Oversee the external SEC areas (entrances, concourses, car parks, external façades) to maintain a clean, safe, and welcoming environment.
- Maintain consumables and stock inventories in collaboration with the cleaning partner.
- Liaise with the helpdesk to resolve any soft services issues quickly and effectively, including completing tasks and jobs as appropriate.
- Support colleagues across the Facilities Team to ensure the delivery of a service quality that enhances the client and customer experience and indeed exceeds expectations.
- Assist in monitoring and managing suppliers (e.g., waste management, pest control, window cleaning) to ensure they meet and exceed agreed SLAs.
- Assist the Facilities and Contract Manager to ensure post-event inspections of all client and visitor event spaces and complete regular venue inspections with the housekeeping and cleaning Partner.
Key attributes:
Our ideal candidate is a motivated, reliable and professional individual who takes pride in their work and is committed to excellence. They are a strong communicator and a natural team player, with a proactive attitude and the ability to adapt to changing priorities within a busy environment.
- Knowledge of Health & Safety legislation including COSHH.
- IOSH Certificate or equivalent.
- A minimum of 12 months experience managing/supervising a cleaning operation in a commercial environment.
- Experience of Microsoft software systems
- Able to work flexibly in line with business requirements including working during events in evenings and weekends.
- Educated to a minimum of NVQ level 3 or equivalent.
If this sounds like a role suitable for you, please send your CV and covering letter, outlining your skills and experience to peopleteam@sec.co.uk
To view the full role profile please click here.