Terms & Conditions
Terms & Conditions
The SSE Hydro website and SEC website are owned by Scottish Event Campus Limited, a company incorporated in Scotland registered number SC082081 and having its registered office at Scottish Event Campus, Glasgow G3 8YW (the “Company”). All tickets are delivered by Ticketmaster. All ticket transactions are bound by the terms and conditions of Ticketmaster.
The terms and conditions below refer to bookings made via Scottish Event Campus Limited (SEC) referred to going forward as SEC or Ticketmaster, as our ticketing partner. Please refer to your point of purchase for the terms and conditions of your ticket purchase.
Section 1 : Ticket Conditions Of Sale
Section 2 : Access and Use of This Website
Section 3: Website/ Social Networking Competition/Prize Draw
(the “Terms and Conditions”)
Ticket Conditions of Sale
This ticket is issued on behalf of the organisation responsible for the performance or event and is subject to the following Terms and Conditions, together with all other statements or directives shown on the ticket. Customers should note that SEC and THE SSE HYDRO tickets are sold by Ticketmaster or the SEC, as agent for the organisation responsible for the event (the event organiser). Details of the identity of the event organiser are made available on the front of the ticket where reasonable to do so otherwise details are available on request from the SEC Box Office.
For ticket refund enquiries, please contact your original point of purchase.
This ticket is issued subject to the Rules and Regulations of the venues and, where applicable, the event organiser.
Tickets will be issued digitally unless informed otherwise.
If you have a paper ticket, please take special care of them as they cannot be replaced. Digital tickets are accessible in your online account.
Tickets are not refundable or exchangeable.
Tickets cannot be returned to point of purchase, unless the event is cancelled or if there is a significant change to the headline act schedule. In the event that the show is cancelled or rescheduled, the terms and conditions of your specific ticket agent will apply.
Where the event is a theatre style show or pantomime, understudies do from time to time have to appear in place of the billed performers. Such a situation does not constitute a significant change to the headline act.
If an event is moved to another date, Ticketmaster or the SEC as agents for the event organiser will use reasonable endeavours to notify all customers who purchased tickets from Ticketmaster or SEC by telephone, SMS, email or in writing (using the details provided at the time of order) and advise on the validity of the tickets for the rescheduled event. Tickets will remain valid unless stated otherwise. In the event of a date change at short notice (within 1 week of the event) Ticketmaster or the SEC as agents for the event organiser will use reasonable endeavours to notify customers who purchased tickets from Ticketmaster or the SEC of the conditions that apply and if these are not acceptable, offer a refund as instructed by the event organiser and in line with the terms and conditions of your specific agent's refund policy. Any booking made with SEC Box Office will receive a full refund, including fees.
If your ticket is issued in any way other than digitally and if the tickets are returned to Ticketmaster or SEC as “addressee unknown”, the event organiser reserves the right to cancel the order.
Customers are advised to check their tickets upon receipt.
A ticket is valid for one admission only. Removal of the stub (where applicable) invalidates the ticket. Customers may not exit and re-enter the venue after initial entry.
You have a right only to a seat of a value corresponding to that stated on your ticket, or greater value. We, the venue or Event Partner reserve the right to provide alternative seats (whether before or during the event) to those initially allocated to you or specified on the tickets.
The venue management reserves the right to refuse admission or to eject customers in reasonable circumstances (for example taking health and safety, environmental and security concerns into account, including compliance with current venue and government COVID-19 guidance at the time of the event), and may on occasion have to conduct security searches to ensure the safety of customers. Customers should note that they may be refused entry or ejected from the venue on account of being (or appearing to be) under age (where relevant), abusive, threatening, drunken, declining to be searched, carrying offensive weapons or illegal substances or for any other anti-social behaviour. No refunds will be offered to customers who are refused entry or ejected in such circumstances.
If you are experiencing any recognised COVID-19 symptoms, please follow government guidelines on self-isolation.
For current venue and government guidance on COVID-19, please see the links below:
No cans, glass bottles and hot drinks may be taken into the venue. Only alcohol purchased on the premises may be consumed in the venue.
No cameras or video or audio recording equipment are permitted on the premises without the express permission of the Event Promoter and the venue.
Latecomers may only be admitted into the venue at a suitable break in the performance and at the discretion of the Management.
Only official merchandising will be on sale inside the venue and official external outlets will be clearly marked.
To the fullest extent permitted by law, neither SEC Ltd, The SSE Hydro, the event organiser nor the venue operator will be responsible for any loss, damage, death or injury howsoever caused unless (i) the relevant party has breached its legal obligations; and (ii) such loss or damage is a direct and reasonably foreseeable result of the breach. Subject to the foregoing, with regard to personal property, brought to the venue, the liability of the relevant party shall be limited to the reasonable cost of either repairing or replacing such personal property, subject to fair wear and tear.
Customer details are managed in accordance with applicable data protection legislation.
If filming and recording is carried out at the venue, we will inform you by displaying notices prominently at the entrance of the venue and also in the relevant area where the filming is taking place. If you do not want to be captured on camera, please avoid these areas during filming and/or recording.
Access and Use of This Website
Your use of the Site is subject to these Terms and Conditions. Please read them carefully before accessing any other pages in the Site. Your use of the Site is conditional upon your acceptance of these Terms and Conditions. If you do not agree to these Terms and Conditions, please leave the Site immediately.
INTELLECTUAL PROPERTY AND DOWNLOADS
The intellectual property rights (including but not limited to trade marks, copyright and database rights) in the material, information and computer files on the Site (the “Materials”) are owned by, or are licensed to, the Company. Nothing in these Terms and Conditions transfers to you any rights of ownership of such intellectual property rights or constitutes a licence to use such intellectual property rights other than to the extent expressly set out in these Terms and Conditions.
You may copy any Materials to the extent necessary to view the Site using normal browsing software. You may not modify, distribute or reproduce the Materials in any manner and for any other use without the prior written consent of the Company.
Notwithstanding the foregoing the Company may from time to time give you the opportunity to download computer files from the Site including (without limitation) files containing or comprising product demonstrations, product descriptions and/or marketing materials (“Downloads”). Such Downloads are subject to these Terms and Conditions and any other Terms and Conditions you accept during the installation process of the Downloads. You may copy the Downloads to the extent necessary to view them.
You may not remove any product identification, copyright notices or other notices from the Materials or the Downloads, or any copies thereof which you may have made for your own personal use.
Any unauthorised downloading, use, copying, modification or distribution of the Materials or the Downloads may be in breach of statutory or common law rights which could be the subject of legal action.
The Site, the Materials and/or the Downloads may contain/display: (i) trade marks that are not owned by the Company; and (ii) devices/logos/characters which are protected by copyrights which are not owned by the Company (together “Third Party Marks”). The Company does not make any claim of ownership in relation to any Third Party Marks. Use of a Third Party Mark in the Site, the Materials and/or the Downloads does not constitute endorsement by/of the relevant owner of such Third Party Mark.
All rights not expressly granted are reserved by the Company.
If you wish to provide a link to the Site this must be to the Company’s homepage or artist page which is currently at www.thessehydro.com or www.sec.co.uk. You are not permitted to frame, page-jack or link to any other page of the Site. You are not permitted to use any robot, spider, other automatic device or manual process to monitor or copy the Site or the content expressed herein.
The Company may provide links from the Site to WWW sites operated by third parties (“Third Party Sites”). Links to Third Party Sites are provided for your convenience only. The Company is not responsible for the management and control of Third Party Sites and does not necessarily endorse, support or recommend the views expressed in such Third Party Sites.
The Company is not responsible for the contents of other WWW sites or pages which link to the Site and the Company shall have no liability in respect of such other WWW sites or pages.
SITE ACCURACY AND LIABILITY
The Company reserves the right, at any time and without further notice, to change the Site, the Materials and these Terms and Conditions which apply to the use of the Site.
The company does not warrant that the operation of, and access to, the site, the materials or the downloads shall be error free or uninterrupted or that any such errors shall be corrected. The site, the materials and the downloads are provided on an “as is” basis and the company excludes to the fullest extent permitted by applicable law:-
- all implied warranties, implied representations, and implied terms and conditions, statutory or otherwise including but not limited to warranties of satisfactory quality, merchantability, fitness for a particular purpose, freedom from computer viruses and non-infringement of third parties rights relating to the site, the materials, the downloads and other content included in or accessible from the site (including third party sites); and
- all liability (other than liability for death or personal injury) resulting from access and/or use of the site, the materials, the downloads or any third party sites.
No reliance should be made on any of the statements made within the site (other than these terms and conditions and the company’s data protection policy ) or the materials or the downloads or any third party sites and the company excludes to the fullest extent permitted by law all liability (other than liability for death or personal injury) resulting from any such reliance.
The company shall have no liability to you for any direct, indirect, special, incidental or consequential loss or damage or damages for loss of profits, loss of contracts, loss of customers, loss of business opportunities, loss of employees, loss of data, loss of goodwill work stoppage or anticipated savings, loss of revenue which may arise from your access to and/or use, interruption, non-performance or non-availability of the site or the materials or the downloads whether such loss or damage or damages arise in contract, tort, negligence or other delictual or tortious action.
The Company will use reasonable endeavours to ensure that the Site, the Materials and the Downloads do not contain or promulgate any viruses or other malicious code.
The company excludes to the fullest extent permitted by applicable law all liability (other than liability for death or personal injury) in connection with any damage or loss caused by computer viruses or other malicious code originating, or contracted, from the site, the materials, the downloads, or any third party sites.
You hereby indemnify the Company against all costs, expenses (including but not limited to reasonable legal costs and disbursements), losses and damages arising from or incurred by reason of any claims, demands, actions that arise as a result of your breach of these Terms and Conditions.
This indemnity shall not apply to the extent any such claim or demand or action arises as a result of the Company’s breach of these Terms and Conditions.
If any court of competent jurisdiction finds any provision of these terms to be void or unenforceable for any reason, such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforceability of any remaining provisions.
Website/ Social Networking Competition/Prize Draw Terms and Conditions
These Terms and Conditions together with any specific rules set out in Competition Notices (as defined below) are the Competition Rules (“Rules”) and apply to competitions (“Competition”) featured on THESSEHYDRO.COM or SEC.CO.UK websites and Social Networking pages unless otherwise expressly stated. By entering a Competition, entrants agree to be bound by these Rules.
Rules specific to each Competition are displayed in a notice on the page for such Competition (“Competition Notice”) and are incorporated into the Rules. In the event of discrepancy between these Terms and Conditions and the Competition Notice, the Competition Notice shall prevail. THESSEHYDRO.COM and SEC.CO.UK reserves the right to cancel or amend the Competition or the Rules. Any changes will be posted on the Competition Notice.
In the event of any dispute regarding the Rules, conduct, results and all other matters relating to a Competition, the decision of THESSEHYDRO.COM and SEC.CO.UK shall be final and no correspondence or discussion shall be entered into.
Employees of THESSEHYDRO and SEC or any associated company of Scottish Exhibition Centre Ltd and their immediate families, persons connected with the competition/prize draw and their immediate families are not eligible to enter the Competition.
By entering the Competition, you hereby warrant that all information submitted by you is true, current and complete. THESSEHYDRO.COM and SEC.CO.UK reserves the right to verify the eligibility of all entrants.
THESSEHYDRO.COM and SEC.CO.UK reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the Rules.
The address you provide with your competition entry will be used to send any prizes so please make sure this is correct.
THESSEHYDRO.COM and SEC.CO.UK cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the Competition or as a result of accepting any prize. THESSEHYDRO.COM and SEC.CO.UK is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment or software, failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination of these, including any injury or damage to entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials in the Competition. Nothing shall exclude THESSEHYDRO.COM and SEC.CO.UK liability for death or personal injury as a result of its negligence.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland. Any disputes relating to your access to and use of the Site shall be determined by the Scottish courts. You are responsible for compliance with any applicable laws of the country from which you are accessing the Site.