Senior Venue Services Manager
Job Title: Senior Venue Services Manager
Reports To: Senior Team Manager Live & Venue Services
Team: Venue Services Team
Contract: Permanent
Closing Date: 16th October 2026
Senior Venue Services Manager - SCOTTISH EVENT CAMPUS
Comprising the SEC Centre, SEC Armadillo and the OVO Hydro, the Scottish Event Campus (SEC) is Scotland's premier venue for events, gigs, conferences, and exhibitions. We enjoy an enviable reputation as one of Europe’s most prestigious venues with the OVO Hydro consistently ranked in the top 3 busiest venues in the world, attracting over 2 million visitors per year.
The Senior Venue Services Manager will play a key coordination role across several key teams each with event planning and delivery responsibilities to ensure that our key venue services are ready every time to welcome clients and visitors. The Senior Venue Services Manager will have the opportunity to make a huge contribution to the SEC’s ambitious experience goals.
- Fulfil the role of designated premises manager and in doing so become a holder of a valid Personal License. Oversee SEC Food’s development and delivery of Alcohol Management Plans for all three venues.
- Liaise and monitor other teams and venue partners service delivery during all event open periods, with a focus on the front of house operations.
- Continually evaluate service provision across venue partners, recommending and implementing, innovative solutions to improve service quality, continuity, efficiency, and commercial effectiveness.
- Responsible for maintaining an overview of building repairs and maintenance, coordinating with Facilities and relevant stakeholders to resolve or escalate recurring issues, prioritising works around event requirements, and communicating updates to operational teams to minimise operational impact.
- Nurture, develop and maintain excellent working relationships across venue partners.
Key attributes:
Our ideal candidate is a motivated, reliable and professional individual who takes pride in their work and is committed to excellence. They are a strong communicator and a natural team player, with a proactive attitude and the ability to adapt to changing priorities within a busy environment.
- Problem-Solving: Ability to respond quickly to operational challenges and implement effective solutions under pressure.
- Safety and Compliance: Sound knowledge of health and safety legislation, risk assessments, venue licensing, and operational compliance requirements.
- Communication: Strong verbal and written communication skills, with the ability to influence, brief teams, and engage stakeholders at all levels.
- Customer Service: Strong focus on delivering exceptional visitor and client experiences while managing expectations and resolving issues effectively.
- Teamwork: Ability to work effectively as part of a team.
We are seeking a candidate who possesses a strong background in managing large-scale events and venues comparable to the SEC, alongside proven experience leading and supporting small teams within demanding, dynamic, and high-profile settings. Demonstrates the ability to build and maintain effective relationships with a wide range of stakeholders and has a sound understanding of premises licensing. Experience as a Personal Licence Holder is desirable, with support available to obtain this qualification if required. An experienced catering and venue professional with at least five years' experience. This role will be a key member of the onsite Event Team and therefore late night, weekend and early starts will be a regular part of the working pattern.
If this sounds like a role suitable for you, please send your CV and covering letter, outlining your skills and experience to peopleteam@sec.co.uk
For the full job description, please click here.