Role: Customer Advisor

Team: Box Office

Salary:  Competitive

Contract Type: Permanent, 37 hours per week

Closing Date:  22nd December 2017

The Scottish Event Campus (SEC) is Scotland's premier venue for concerts, events, conferences and exhibitions. The campus comprises of the SSE Hydro, The Armadillo and the SEC Centre. The company enjoys an enviable reputation as one of Europe’s most prestigious venues with the SSE Hydro consistently ranked in the top 3 busiest venues in the world by attracting over 1.1 million visitors each year.

The ideal candidate should embrace our mission; Best Venues, Best People, Best Events. By adopting our core values for teamwork and collaboration the candidate should share our passion for providing excellent visitor experience. They should act as a role model and set an example for our team and the wider business.

We are looking for an experienced, motivated and dependable individual to be part of our Box Office team to help us achieve our vision to be the Best Event Campus in Europe.

The Customer Advisor will be responsible for advising all ticket and event information. They will support the customer experience team in handling and processing customer complaints. 

The successful candidate should be a confident, passionate and a flexible individual who has customer service experience. They should also be confident managing and responding to inbound customer related communications.

The candidate should be able to provide evidence that they have a proven track record working as part of a team. You will also have previous experience in a similar customer facing environment and be able to demonstrate: strong communication and customer focused skills; proactive team player; excellent time management with proven experience of working to deadlines; working knowledge of Microsoft packages and flexibility as evening and weekend working may be required.

If you would like to apply for the role, please do so in writing with CV, and a covering letter outlining what skills and experience you can bring to the role and stating your current salary to The People Team, SEC, Glasgow, G3 8YW or by email to The closing date for applications is 22/12/2017. 

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